Products
Other Information
Feedback
Useful Tools

~ Frequently Asked Questions ~

If you have a question, please take a look in this section first, if you cannot find the answer here then please contact us at enquiries@colscreations.co.uk and we will try to help.

Q: Buying on-line, is it safe?

A: Yes, we use the secure services of PayPal Ltd, who handle your transaction on our behalf, we do not get to see or store any of your payment details.


Q: How much are your shipping costs?

A: As we now send all of our charts in PDF format directly to your e-mail address, shipping is free of charge.


Q: How long will it take to get my order?

A: We will endeavour to process your order within 24 hours of receipt of order, excluding weekends and holiday periods, please read the 'Other Information' section 'Dispatch of Goods'.


Q: How do i get my order?

A: We send all of our charts electronically in PDF format to your registered PayPal e-mail address. We are not currently able to offer a download service for your order.


Q: What happens if I do not receive my order?

A: If you do not receive your order in a reasonable time, then please contact us at enquiries@colscreations.co.uk and we will review your order and if necessary, send you a replacement.