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If
you have a question, please take a look in this section first,
if you cannot find the answer here then please contact us at enquiries@colscreations.co.uk
and we will try to help.
Q: Buying on-line, is it safe?
A: Yes, we use the secure services of PayPal Ltd, who handle your
transaction on our behalf, we do not get to see or store any of
your payment details.
Q: How much are your shipping costs?
A: As we now send all of our charts in PDF format directly to
your e-mail address, shipping is free of charge.
Q: How long will it take to get my order?
A: We will endeavour to process your order within 24 hours of
receipt of order, excluding weekends and holiday periods, please
read the 'Other Information' section 'Dispatch of Goods'.
Q: How do i get my order?
A: We send all of our charts electronically in PDF format to your
registered PayPal e-mail address. We are not currently able to
offer a download service for your order.
Q: What happens if I do not receive my order?
A: If you do not receive your order in a reasonable time, then
please contact us at enquiries@colscreations.co.uk
and we will review your order and if necessary, send you a replacement.
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