Products
Other Information
Feedback
Useful Tools

~ Frequently Asked Questions ~

If you have a question, please take a look in this section first, if you cannot find the answer here then please contact us at enquiries@colscreations.co.uk and we will try to help.

Q: Buying on-line, is it safe?

A: Yes, we use the secure services of PayPal Ltd, who handle your transaction on our behalf, we do not get to see or store any of your payment details.


Q: How much are your shipping costs?

A: Since we began selling our charts in 2008 we had always strived to offer free delivery on all orders. We are still able to offer our UK customers FREE delivery, but unfortunately due to ever increasing fuel prices and hence increasing postage costs, as of January 2013 we now charge a small order shipping premium on EU and International orders only.

UK Customers:-
Free Delivery.

EU/International Customers:-
Orders below 10 - Shipping will be charged at 2.50
Orders 10 to 14.99 - Shipping will be charged at 1.50
Orders 15 or more - Free Delivery .


Q: Can I send a gift voucher to a friend?

A: Yes, simply click on the gift voucher product option and follow the instructions. You can send your gift voucher to your friend by email or you can print one out and post it inside a birthday card for example. To redeem the gift voucher, your friend should have an email address and will also require a PayPal account. This service is provided by PayPal Ltd, and we are unable redeem vouchers directly.


Q: How long will it take to get my order?

A: We will normally ship orders within 24 hours excluding holidays and weekends. We ship all orders by first class mail to mainland UK and by airmail to our overseas customers. Airmail customers (overseas) can take around 3 to 5 days to reach you.


Q: What happens if I do not receive my order?

A: If you do not receive your order in a reasonable time, then please contact us at enquiries@colscreations.co.uk and we will attempt to trace your order through the postal service, if unsuccessful we will send you a replacement order.