shopping at Col's Creations, you can rest assured that the highest
level of security currently available is in use, safeguarding
your personal and financial details. All online payments are handled
for us by PayPal Ltd.
make a purchase, simply browse the store until you find the item
or items you are looking for, then simply click the 'Add To Cart'
button next to it. Please make sure you use the correct 'Add To
Cart' button, there is one for 'UK' customers and one for 'EU
& International' customers. This will add the item to your
shopping cart. You may, if required amend the quantity of items
or remove the items from your cart at any time by simply clicking
on the 'View Cart & Checkout' button and follow the on screen
do not need a PayPal account to make purchases online. If you
have one, then you can use it or if you prefer, you may pay for
your purchases using any of the major credit or debit cards. PayPal
Ltd accepts a wide variety of payment methods including Master
Card, Maestro, Visa, Amex, Switch, Solo, Delta and Visa Electron
you have finished adding items to your cart, simply click a 'View
Cart & Checkout' button. The contents of your cart will be
displayed along with the total amount to pay. Then simply press
the 'Proceed To Checkout' button to make your payment.
the transaction is completed PayPal will send you an e-mail confirmation
of your payment which will include our e-mail address, if you
need to contact us. Please check that your contact e-mail address
is correct as we will use this to notify you when the goods have
been dispatched or in the event of an order query.
we began selling our charts in 2008 we had always strived to offer
free delivery on all orders. We are still able to offer our UK
customers FREE delivery, but unfortunately due to ever increasing
fuel prices and hence increasing postage costs, as of October
2016 we now charge a small order shipping premium on EU and International
Orders below £10 - Shipping will be charged at £3.50
Orders £10 to £19.99 - Shipping will be charged at £2.90
Orders £20 or more - Free Delivery
will endeavour to process all items within 24 hours from receipt
of order. But, like most people, we too from time to time take
holidays/vacations. In the event you catch us during one of these
periods, then dispatch of goods could take a maximum of 14 days.
We will however try to let you know if this happens.
times can vary and can be affected by forces beyond our control,
especially overseas orders. Please allow 5 to 10 working days
for your goods to arrive. If you have not received your order
in a timely manner, then please contact us at Enquiries@ColsCreations.co.uk
with your order details and we will try to help.
Col's Creations we want you to be delighted every time you shop
with us. If you are dissatisfied with our service we will do our
best to resolve the problem. Please contact us at Enquiries@ColsCreations.co.uk
regarding any problems you may have. If the item is not what you
ordered or is in some way faulty then we will be happy to discuss
a replacement or a refund.
you do need to return something to us, then please contact us
first, we cannot accept unauthorized returns. If after receiving
the pack(s), you proceed to break the seals, then in this case
we reserve the right to refuse an exchange or refund.
making a return, please wrap the package securely. Then send the
package to the address below. For your protection we recommend
that you use a recorded delivery service.
you need to get in touch with us for any reason, either regarding
an order or you need more information on any of our products,
then please feel free to do so. We would prefer you to contact
us by e-mail at Enquiries@ColsCreations.co.uk,
but if you prefer to write or return goods, then our postal address
3, Trent Cottages,
note that we do not operate a telephone support or enquiry line.