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~ Ordering By Post ~

Placing An Order:

If you would prefer to place an order with us by post rather than doing it online, then you can, its easy. All you need to do is to download and print your own paper order form from either of the links below, fill out the details and pop it in the post along with your payment to the address on the form.

If you are a UK customer, then please select the UK order form. For EU and International customer, please select the EU & International order form.

The order forms are in adobe 'pdf' format. You will need a pdf viewer installed on your computer in order to print them. If you don't have a copy, don't worry, you can get a copy free of charge from here.


Download UK Order Form
   
Download EU & International Order Form

To make a purchase, simply browse the store until you find the item or items you are looking for, write down the item number, description, the quantity you would like and the correct price (UK or EU & International).

If you have an e-mail address, add it to your order form so that we may notify you when the goods have been dispatched or in the event of an order query.

 

Postage & Packing:

Since we began selling our charts in 2008 we had always strived to offer free delivery on all orders. We are still able to offer our UK customers FREE delivery, but unfortunately due to ever increasing fuel prices and hence increasing postage costs, as of October 2016 we now charge a small order shipping premium on EU and International orders only.

UK Customers:-
Free Delivery

EU/International Customers:-
Orders below 10 - Shipping will be charged at 3.50
Orders 10 to 19.99 - Shipping will be charged at 2.90
Orders 20 or more - Free Delivery

 

Dispatch of goods:

We will endeavour to process all items within 24 hours from receipt of order. But, like most people, we too from time to time take holidays/vacations. In the event you catch us during one of these periods, then dispatch of goods could take a maximum of 14 days. We will however try to let you know if this happens.

Delivery times can vary and can be affected by forces beyond our control, especially overseas orders. Please allow 5 to 10 working days for your goods to arrive. If you have not received your order in a timely manner, then please contact us at Enquiries@ColsCreations.co.uk with your order details and we will try to help.

 

Returns policy:

At Col's Creations we want you to be delighted every time you shop with us. If you are dissatisfied with our service we will do our best to resolve the problem. Please contact us at Enquiries@ColsCreations.co.uk regarding any problems you may have. If the item is not what you ordered or is in some way faulty then we will be happy to discuss a replacement or a refund.

If you do need to return something to us, then please contact us first, we cannot accept unauthorized returns. If after receiving the pack(s), you then proceed to break the seals, then in this case we reserve the right to refuse an exchange or refund.

When making a return, please wrap the package securely. Then send the package to the address below. For your protection we recommend that you use a recorded delivery service.

 

Contact Us:

If you need to get in touch with us for any reason, either regarding an order or you need more information on any of our products, then please feel free to do so. We would prefer you to contact us by e-mail at Enquiries@ColsCreations.co.uk, but if you prefer to write or return goods, then our postal address is;

Col's Creations,
3, Trent Cottages,
Long Eaton,
Nottingham.
Derbyshire.
NG10 2FW.
England.

Please note that we do not operate a telephone support or enquiry line.