you would prefer to place an order with us by post rather than
doing it online, then you can, its easy. All you need to do is
to download and print your own paper order form from either of
the links below, fill out the details and pop it in the post along
with your payment to the address on the form.
you are a UK customer, then please select the UK order form. For
EU and International customer, please select the EU & International
order forms are in adobe 'pdf' format. You will need a pdf viewer
installed on your computer in order to print them. If you don't
have a copy, don't worry, you can get a copy free of charge from
make a purchase, simply browse the store until you find the item
or items you are looking for, write down the item number, description,
the quantity you would like and the correct price (UK or EU &
you have an e-mail address, add it to your order form so that
we may notify you when the goods have been dispatched or in the
event of an order query.
we began selling our charts in 2008 we had always strived to offer
free delivery on all orders. We are still able to offer our UK
customers FREE delivery, but unfortunately due to ever increasing
fuel prices and hence increasing postage costs, as of October
2016 we now charge a small order shipping premium on EU and International
Orders below £10 - Shipping will be charged at £3.50
Orders £10 to £19.99 - Shipping will be charged at £2.90
Orders £20 or more - Free Delivery
will endeavour to process all items within 24 hours from receipt
of order. But, like most people, we too from time to time take
holidays/vacations. In the event you catch us during one of these
periods, then dispatch of goods could take a maximum of 14 days.
We will however try to let you know if this happens.
times can vary and can be affected by forces beyond our control,
especially overseas orders. Please allow 5 to 10 working days
for your goods to arrive. If you have not received your order
in a timely manner, then please contact us at Enquiries@ColsCreations.co.uk
with your order details and we will try to help.
Col's Creations we want you to be delighted every time you shop
with us. If you are dissatisfied with our service we will do our
best to resolve the problem. Please contact us at Enquiries@ColsCreations.co.uk
regarding any problems you may have. If the item is not what you
ordered or is in some way faulty then we will be happy to discuss
a replacement or a refund.
you do need to return something to us, then please contact us
first, we cannot accept unauthorized returns. If after receiving
the pack(s), you then proceed to break the seals, then in this
case we reserve the right to refuse an exchange or refund.
making a return, please wrap the package securely. Then send the
package to the address below. For your protection we recommend
that you use a recorded delivery service.
you need to get in touch with us for any reason, either regarding
an order or you need more information on any of our products,
then please feel free to do so. We would prefer you to contact
us by e-mail at Enquiries@ColsCreations.co.uk,
but if you prefer to write or return goods, then our postal address
3, Trent Cottages,
note that we do not operate a telephone support or enquiry line.