~ Placing An Order ~

Placing An Order:

When shopping at Col's Creations, you can rest assured that the highest level of security currently available is in use, safeguarding your personal and financial details. All online payments are handled for us by PayPal Ltd.

To make a purchase, simply browse the store until you find the item or items you are looking for, then simply click the 'Add To Cart' button next to it, this will add the item to your shopping cart. You may, if required amend the quantity of items or remove the items from your cart at any time by simply clicking on the 'View Cart & Checkout' button and follow the on screen instructions.

You do not need a PayPal account to make purchases online. If you have one, then you can use it or if you prefer, you may pay for your purchases using any of the major credit or debit cards. PayPal Ltd accepts a wide variety of payment methods including Master Card, Maestro, Visa, Amex, Switch, Solo, Delta and Visa Electron Cards.

Once you have finished adding items to your cart, simply click a 'View Cart & Checkout' button. The contents of your cart will be displayed along with the total amount to pay. Then simply press the 'Proceed To Checkout' button to make your payment.

When the transaction is completed PayPal will send you an e-mail confirmation of your payment which will include our e-mail address should you need to contact us. Please check that your contact e-mail address is correct as we will use this to send your charts to you.

Dispatch of goods:

In previous years we sent printed charts to you through the post, however with spiralling shipping costs, we have been forced to change over to sending charts electronically in PDF format by E-Mail. The email address used to send your order will be the one you registered with PayPal Ltd. If you would like us to use a different E-Mail address, then please contact us at Enquiries@ColsCreations.co.uk at the time of order.

We will endeavour to process all items within 24 hours from receipt of order. But, like most people, we to from time to time take holidays/vacations. In the event you catch us during one of these periods, then dispatch of goods could take a maximum of 14 days. We will however try to let you know if this happens.

Returns policy:

We are sorry, but due to the nature of the product (PDF File delivered by E-Mail), we are unable to offer a return or refund of any products sent to you. We are happy of course to resend any chart which you have ordered, but for some reason did not arrive, in such cases please contact us at Enquiries@ColsCreations.co.uk regarding any problems you may have.

Contact Us:

If you need to get in touch with us for any reason, either regarding an order or you need more information on any of our products, then please feel free to do so. We would prefer you to contact us by E-Mail at Enquiries@ColsCreations.co.uk, but if you prefer to write, then our postal address is;

Col's Creations,
3, Trent Cottages,
Long Eaton,
Nottingham.
Derbyshire.
NG10 2FW.
England.

Please note that we do not operate a telephone support or enquiry line.